Cancellation & Refund Policy

1. Reservation Payments

A reservation is not considered confirmed until the required payment has been successfully processed.

Payments made through the FLY MILLI RENTAL website may be processed through Stripe or another authorized payment processor.

Once a reservation is confirmed, the vehicle may be held specifically for the customer for the dates and times selected. Because the vehicle may be unavailable to other customers during this period, cancellation fees and refund restrictions may apply.

2. Customer Cancellation

Customers may request cancellation of their reservation by contacting FLY MILLI RENTAL or using the cancellation option provided through the website, when available.

The amount of any refund will be determined based on the cancellation timing and the applicable cancellation policy in effect when the reservation was made.

3. Cancellation More Than 48 Hours Before Pickup

If a customer cancels more than 48 hours before the scheduled pickup date and time, the customer may be eligible for a refund of the rental payment, subject to any clearly disclosed non-refundable fees or charges associated with the reservation.

Any eligible refund will be processed back to the original payment method.

4. Cancellation Within 48 Hours of Pickup

If a customer cancels within 48 hours of the scheduled pickup date and time, the customer may receive a partial refund or may be responsible for a cancellation fee, depending on the reservation terms displayed at the time of booking.

FLY MILLI RENTAL may retain an amount necessary to compensate for the reserved vehicle and administrative costs associated with the cancellation.

5. Same-Day Cancellation

Reservations cancelled on the scheduled pickup date may be non-refundable, except where FLY MILLI RENTAL determines that a refund is appropriate based on the circumstances.

Customers who do not intend to pick up their vehicle should contact FLY MILLI RENTAL as soon as possible.

6. No-Show

If a customer fails to arrive for a scheduled pickup and does not contact FLY MILLI RENTAL, the reservation may be treated as a no-show.

No-shows may be non-refundable.

Failure to pick up a vehicle does not automatically cancel the customer's payment obligations or other contractual obligations.

7. Vehicle Already Picked Up

Once a customer has taken possession of a rental vehicle, the reservation is considered to have started.

Cancellation of the remaining rental period after pickup does not automatically entitle the customer to a refund.

Any refund or credit for unused rental time will be determined according to the rental agreement and the circumstances of the cancellation.

8. Early Return

Returning a rental vehicle before the scheduled return date does not automatically entitle the customer to a refund for unused rental days.

Any refund or credit for an early return will be handled according to the applicable rental agreement and reservation terms.

9. Security Deposit

The security deposit is separate from the rental payment.

A security deposit may be used or retained, in accordance with the rental agreement, for authorized charges such as:

• Vehicle damage
• Missing equipment or property
• Excessive cleaning
• Smoking-related cleaning
• Towing charges
• Parking tickets or other authorized charges
• Unpaid rental charges
• Late payment charges
• Other amounts the customer is responsible for under the rental agreement

If no authorized deductions are necessary, the applicable refundable portion of the security deposit will be returned according to the rental agreement and applicable processing procedures.

10. Refund Processing

Approved refunds will generally be submitted to the original payment method used for the reservation.

If payment was processed through Stripe, FLY MILLI RENTAL may initiate the refund through Stripe.

The time required for the refund to appear in the customer's account may vary depending on the customer's bank, card issuer, or payment provider.

FLY MILLI RENTAL does not control the processing time of the customer's financial institution.

11. Refund Amount

The refund amount will be determined based on:

• The customer's reservation terms
• The applicable cancellation period
• The amount actually paid
• Any applicable cancellation fees
• Any non-refundable fees disclosed during booking
• Whether the rental period has started
• Whether the vehicle has already been picked up
• Any other charges authorized under the rental agreement

A refund will not be considered complete until the applicable refund has been successfully submitted through the payment processor.

12. Payment Processing Fees

Where permitted by applicable law, any non-refundable payment-processing or service fees that were clearly disclosed to the customer before payment may be excluded from the refund.

FLY MILLI RENTAL will not represent a fee as non-refundable unless the applicable terms were disclosed to the customer before the payment was made.

13. Cancellation by FLY MILLI RENTAL

FLY MILLI RENTAL may cancel a reservation when circumstances prevent the company from providing the reserved vehicle or when the customer does not satisfy applicable rental requirements.

If FLY MILLI RENTAL cancels a reservation before the rental begins and the customer has not violated the rental agreement, FLY MILLI RENTAL will determine the appropriate refund or alternative arrangement based on the circumstances and applicable terms.

14. Fraudulent or Unauthorized Transactions

If a payment is suspected to be fraudulent, unauthorized, or otherwise invalid, FLY MILLI RENTAL may place the reservation on hold or cancel the reservation while the transaction is reviewed.

Customers should contact FLY MILLI RENTAL immediately if they believe a payment was made without their authorization.

15. Refund Requests

Customers requesting a cancellation or refund should provide:

• Full name
• Email address
• Phone number
• Reservation number
• Vehicle information
• Reason for cancellation

Refund requests may be reviewed before a refund is approved.

16. Chargebacks and Payment Disputes

Customers are encouraged to contact FLY MILLI RENTAL first regarding any billing or refund concern so that the issue can be reviewed and resolved when possible.

Submitting a payment dispute or chargeback does not automatically create an entitlement to a refund.

FLY MILLI RENTAL may provide the payment processor with applicable reservation records, rental agreements, payment records, communications, vehicle records, and other documentation relevant to a payment dispute.

17. Changes to This Policy

FLY MILLI RENTAL may update this Cancellation & Refund Policy from time to time.

The cancellation and refund terms applicable to a reservation will generally be the terms presented to the customer at the time the reservation was made, subject to applicable law and the rental agreement.

18. Customer Acknowledgment

By submitting a reservation and payment, the customer acknowledges that they have had an opportunity to review the applicable cancellation and refund terms and agree to be bound by them.